Right of withdrawal
This translation is provided for convenience; the German version is legally binding.
Withdrawal policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Eichhorn Customs, owner Bastian Eichhorn, Bachwisstrasse 6, 9100 Herisau, Switzerland, phone: +41 76 461 75 70, email: info@atonactive.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
You can also exercise your right of withdrawal online at www.atonactive.com/en/widerrufen (“Cancel contract”). If you use this online function, we will send you, without undue delay and on a durable medium (e.g. by email), an acknowledgement of receipt containing information on the content of your withdrawal statement and the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us (Eichhorn Customs, Bastian Eichhorn, Bachwisstrasse 6, 9100 Herisau, Switzerland) without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of the withdrawal policy
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To Eichhorn Customs, owner Bastian Eichhorn, Bachwisstrasse 6, 9100 Herisau, Switzerland, email: info@atonactive.com:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.
Notes (not part of the withdrawal policy)
Quick and easy
The easiest way to withdraw is online via Cancel contract or by email to info@atonactive.com. If possible, please quote your order number. This is not a requirement for a valid withdrawal.
Goods that arrive damaged
You bear the return costs only in the event of withdrawal. If the parcel arrives visibly damaged, you may refuse to accept it. In that case please let us know by email at info@atonactive.com, with photos if possible. You can also report transport damage or a defect by email after accepting the parcel. For damaged or defective goods your statutory warranty rights apply; they remain unaffected by the right of withdrawal (see Terms, section 11).
Returns to Switzerland
Our return address is in Switzerland. Returns from Germany or Austria therefore go to a country outside the EU; depending on the carrier, a customs declaration may be required. We recommend marking the parcel as “returned goods” and stating “withdrawal” as the reason. Your carrier can tell you exactly which details it needs.