Last updated: December 2025

We take your privacy seriously. This policy explains how we handle personal information on WalkAssistance.com in a simple way. We follow Swiss data protection law (Federal Act on Data Protection – FADP).

Who We Are

WalkAssistance.com is operated by [Insert Your Company Name], registered in Switzerland with company number [Insert UID/Number]. Our address is [Insert Address].

Contact us for privacy questions: [Insert Email] or [Insert Phone].

We are the "data controller" for your personal information.

What Information We Collect

We collect only what we need to run our site and process orders:

• Name, address, email, and phone when you buy our walking aid or contact us.
• Payment details (processed securely – we don't store full card info).
• Technical info like IP address, browser type, and pages visited (via cookies and server logs).

We do not collect sensitive health data.

How We Use Your Information

• Process and ship your orders.
• Send order confirmations and updates.
• Improve our website and customer service.
• Comply with Swiss law.

We keep your data only as long as needed (e.g., for orders, warranties, or legal reasons).

Sharing Your Information

We share only when necessary:

• With delivery partners (e.g., Swiss Post) to ship products.
• With secure payment providers.
• If required by law or authorities.

We do not sell your data.

Cookies and Tracking

Our site uses basic cookies for functionality (e.g., shopping cart) and analytics (to see how visitors use the site). You can manage cookies in your browser settings.

Your Rights

Under Swiss law, you can:

• Ask to see your data.
• Correct wrong information.
• Ask us to delete or restrict your data (where possible).
• Object to how we use it.

Contact us to exercise these rights – we'll respond quickly.

Security

We use strong measures to protect your data from loss or unauthorised access.

We may update this policy. Check back here for the latest version.